Refund Policy

Last Updated: [Insert Date]

Welcome to Digital Income Academy.

This Refund Policy explains the terms related to refunds, cancellations, payment issues, and access-related concerns for webinars, masterclasses, courses, memberships, digital products, downloadable resources, and other paid programs offered by Digital Income Academy, also referred to as DIA, we, us, or our.

By purchasing any webinar, course, membership, digital product, or paid program from Digital Income Academy, you agree to this Refund Policy.

Please read this policy carefully before making any payment.

1. About Digital Income Academy

Digital Income Academy is an AI education institution that helps 9-to-5 professionals learn AI, build digital assets, and create additional income opportunities without quitting their job.

Website:

https://digitalincomeacademy.com

Contact:

Email: [email protected]
Support Email: [email protected]
WhatsApp: +91-XXXXXXXXXX

Legal Entity Name:

[Insert Legal Entity / Proprietorship / Company Name]

Registered Address:

[Insert Business Address]

2. General Refund Principle

Digital Income Academy provides educational services, webinars, digital learning resources, downloadable materials, templates, prompts, worksheets, and implementation guidance.

Because many of our products are digital in nature and may provide immediate access to learning materials, recordings, PDFs, templates, bonuses, or community links, refunds may be limited depending on the product purchased and the access already provided.

Our refund approach is based on three principles:

Clarity before purchase.
Fair handling of genuine issues.
Protection of digital educational content from misuse.

We encourage every learner to carefully read the offer details, inclusions, pricing, refund terms, and program description before making payment.

3. No Income Guarantee

Digital Income Academy does not guarantee income, business results, financial success, job outcomes, client acquisition, audience growth, sales, or specific earnings from any webinar, course, product, membership, or program.

Refunds will not be granted simply because a learner did not achieve a desired income result or business outcome.

Results depend on several factors, including:

Your effort
Your consistency
Your execution
Your skill level
Your niche
Your available time
Your product or service quality
Your communication and marketing ability
Market demand
Platform rules
External conditions

DIA provides education, structure, templates, tools, and guidance. We do not promise guaranteed financial outcomes.

4. Refund Policy for ₹499 Webinar / Masterclass

This section applies to paid webinars or masterclasses such as:

AI Second Income Blueprint Masterclass
Webinar Price: ₹499
Format: Live Online Masterclass
Duration: 90 Minutes

4.1 Refund Before Webinar

If you register for a paid webinar and are unable to attend, you may request a refund up to [Insert Time Window, e.g., 24 hours before the scheduled webinar time].

Refund requests received after this time window may not be accepted.

4.2 No Refund After Webinar Access Is Provided

Once the webinar joining link, access details, bonus materials, workbook, PDF, recording, community link, or other webinar-related resources have been shared, the webinar fee may become non-refundable.

4.3 Missed Webinar

If you miss the live webinar due to personal reasons, internet issues, device issues, schedule conflict, or failure to join on time, the fee will generally not be refunded.

At our discretion, we may provide one of the following:

Access to the webinar recording, if available.
Entry to a future batch of the same webinar.
A credit adjustment toward another DIA learning program.

This will depend on the specific offer terms and availability.

4.4 Webinar Cancelled by DIA

If Digital Income Academy cancels a paid webinar and does not provide an alternative date, recording, or equivalent learning access, eligible participants may receive a refund.

If the webinar is rescheduled, participants may attend the rescheduled session.

5. Refund Policy for Free Starter Kit

The Free Starter Kit is free of cost.

Since no payment is collected for the Free Starter Kit, no refund is applicable.

If you face access issues, please contact:

[email protected]

6. Refund Policy for Digital Products

Digital products may include:

PDF guides
Workbooks
Templates
Prompt packs
Checklists
Toolkits
Downloadable resources
Recorded trainings
Mini-courses
Digital asset kits
Content calendars
Notion, Google Sheets, Canva, or other digital templates

Due to the downloadable and instantly accessible nature of digital products, all digital product sales are generally final and non-refundable once access has been provided.

Refunds will not usually be issued for:

Change of mind
Lack of time
Accidental purchase after access is granted
Not using the product
Downloading the product
Accessing the resource
Expecting a different result after purchase
Failure to read the product description before purchase

However, we may review genuine cases such as duplicate payment, technical access failure, or incorrect product delivery.

7. Refund Policy for Courses and Paid Programs

This section applies to DIA courses and paid programs such as:

DIA Asset Builder Masterclass
AI Second Income Blueprint
Specialized AI Programs
Any structured online course or implementation program

7.1 Refund Window

For eligible courses, a refund request may be considered only if submitted within [Insert Refund Window, e.g., 3 days / 7 days from the date of purchase].

Refund eligibility may depend on:

Whether course access has been activated.
Whether lessons have been consumed.
Whether downloadable material has been accessed.
Whether bonus resources have been delivered.
Whether live coaching, community, or support access has been used.
Whether the request is genuine and within the stated refund period.

7.2 No Refund After Substantial Access

Refunds may not be available if you have already accessed a substantial portion of the course, downloaded materials, attended live sessions, joined private communities, used templates, or received bonuses.

7.3 Implementation Effort Requirement

For certain implementation-based programs, if a refund policy is offered, we may ask the learner to show genuine implementation effort before considering a refund.

This may include:

Completed worksheets
Submitted assignments
Proof of watching lessons
Attempted implementation
Specific reason for dissatisfaction
Support queries raised before requesting refund

This condition will apply only if clearly stated on the relevant offer page.

7.4 Program Transfer or Credit

In some cases, instead of a refund, DIA may offer:

Transfer to a future batch.
Credit toward another DIA program.
Access extension.
Alternative learning resource.
Support resolution.

This will be handled case by case at DIA’s discretion.

8. Refund Policy for Memberships

This section applies to recurring programs or memberships such as:

DIA Performance Club
Monthly learning communities
Ongoing mentorship or support memberships

Unless otherwise stated:

Membership fees are billed according to the selected billing cycle.
Fees already paid for the current billing period are generally non-refundable.
You may cancel future billing before the next billing date.
Cancellation does not automatically refund the current period.
Access may continue until the end of the paid billing period, unless otherwise stated.

To cancel future membership billing, contact:

[email protected]

Please send your cancellation request at least [Insert Notice Period, e.g., 3–5 working days] before the next billing date.

9. Duplicate Payment

If you are charged twice for the same webinar, course, product, or program due to a technical or payment gateway issue, please contact us with the following details:

Full name
Registered email address
Registered mobile number
Payment date
Amount paid
Transaction ID
Screenshot or payment confirmation
Product or course purchased

Once verified, the duplicate amount may be refunded through the original payment method or adjusted against another DIA product or program, depending on the situation.

10. Failed Payment or Amount Debited

If your payment is debited but registration, access, or confirmation is not received, please contact us at:

[email protected]

Please include:

Name
Email
Phone number
Amount paid
Date and time of payment
Transaction ID
Screenshot of payment
Product or webinar name

We will verify the transaction with the payment gateway or platform.

If payment is confirmed, we will provide access or registration.

If payment is not received by us and is reversed by the bank/payment gateway, the timeline will depend on the bank or payment service provider.

11. Refund Processing Time

Once a refund is approved, we will initiate the refund through the original payment method or another approved method where applicable.

Refund processing time may vary depending on:

Payment gateway
Bank processing time
UPI/card/net banking provider
Payment method
Administrative verification
Applicable legal or tax requirements

Generally, approved refunds may take [Insert Timeline, e.g., 5–10 working days] to reflect in your account after processing.

Digital Income Academy is not responsible for delays caused by banks, payment gateways, card networks, UPI systems, or third-party payment processors.

12. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

You changed your mind after purchase.
You did not attend the webinar due to personal reasons.
You provided incorrect contact details.
You did not check your email, WhatsApp, spam folder, or updates.
You failed to join on time.
You had internet, device, or technical issues at your end.
You expected guaranteed income or business results.
You did not complete the course or program.
You downloaded or accessed digital materials.
You consumed substantial course content.
You joined a private community or received bonuses.
You violated DIA’s Terms & Conditions.
You shared course access or materials with others.
You purchased during a special offer and later found a different price.
You did not read the offer page, inclusions, or refund terms before purchase.

13. Refunds for Technical Issues

If you are unable to access a product, course, webinar, or resource due to a genuine technical issue from DIA’s side, please contact support.

We will first attempt to resolve the issue by:

Resending access details.
Providing an alternative link.
Verifying registration.
Checking email delivery.
Providing platform support guidance.
Offering access extension where appropriate.

A refund may be considered only if the issue cannot be reasonably resolved.

14. Event Rescheduling

If a live webinar, masterclass, workshop, or session is rescheduled due to technical, operational, personal, or unavoidable reasons, DIA may provide a new date and time.

In such cases, your registration will remain valid for the rescheduled session.

Refunds for rescheduled sessions will depend on the specific offer terms and circumstances.

15. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting DIA support, your access to the relevant product, course, webinar, or program may be paused until the matter is resolved.

We encourage you to contact us first so we can review and resolve the issue fairly.

Support Email:

[email protected]

16. Special Offers and Discounted Purchases

Products or courses purchased under special offers, early-bird pricing, launch pricing, bundle pricing, coupon codes, discounts, or limited-period promotions may have separate refund conditions.

Unless clearly stated otherwise, discounted or promotional purchases may be non-refundable once access is provided.

Please read the specific offer terms before purchasing.

17. Program-Specific Refund Terms

Some DIA programs may have their own refund conditions stated on the offer page, sales page, checkout page, invoice, or program agreement.

If there is a conflict between this general Refund Policy and the specific terms mentioned on a program page, the program-specific terms will apply.

18. How to Request a Refund

To request a refund, email us at:

[email protected]

Use this subject line:

Refund Request – [Product / Webinar / Course Name]

Include the following details:

Full name
Registered email address
Registered mobile number
Product, course, or webinar purchased
Date of purchase
Amount paid
Transaction ID
Reason for refund request
Screenshot of payment confirmation
Any relevant supporting details

Incomplete refund requests may take longer to process.

19. Refund Review Process

After receiving your refund request, we may review:

Date and time of purchase
Product or program purchased
Access status
Download status
Course usage
Webinar attendance
Bonus delivery
Community access
Payment status
Reason for refund request
Applicable offer terms
Compliance with Terms & Conditions

We may approve, reject, or offer an alternative resolution depending on the case.

20. Communication Regarding Refunds

All refund-related communication should be made through:

[email protected]

Refund decisions, confirmations, and updates may be shared through email, WhatsApp, or other registered communication channels.

Please ensure that your contact details are correct and active.

21. Changes to This Refund Policy

Digital Income Academy may update this Refund Policy from time to time.

Any changes will be posted on this page with the revised “Last Updated” date.

The refund terms applicable to your purchase will generally be the terms shown at the time of purchase, unless required otherwise by law or specifically communicated by DIA.

22. Contact Us

For refund, cancellation, payment, or access-related questions, contact:

Digital Income Academy
Website: https://digitalincomeacademy.com
Email: [email protected]
Support Email: [email protected]
WhatsApp: +91-XXXXXXXXXX

Legal Entity:

[Insert Legal Entity / Proprietorship / Company Name]

Registered Address:

[Insert Business Address]

23. Acceptance of Refund Policy

By making a payment, registering for a paid webinar, purchasing a course, downloading a paid resource, joining a membership, or accessing any paid DIA product or program, you confirm that you have read, understood, and agreed to this Refund Policy.